How to get apple care on a computer after purchase

DonвЂ™t be discouraged if AMEX initially denies your claim. The final step is to resolve issues, if any, and wait for reimbursement. Lesson learned: Even though AMEX didnвЂ™t specifically request the certificate, I was required to provide it. In my case, I did not initially include this and received a denial notification 10 days after faxing my documents to AMEX. If you had AppleCare coverage and your claim arose in the year following its expiration, you will also need to include evidence of AppleCare coverage. Be sure to include all the documentation AMEX requested. Unfortunately, it seems fax or traditional mail are your only options here. Now itвЂ™s time to sendВ your documentationВ to AMEX. Step 3: Send documentation to American Express Assurance Company Repair Estimate form provided by AMEX, filled out by the Apple Genius.

All that remained was to get reimbursed by AMEX. I left the MacBook Air with Apple and told them to proceed, then received the repaired computer four days later.В The repair documentation indicated Apple had replaced the logic board as well as several other components. I requested that the Genius verify and confirm ownership because I did not have the original purchase receipt. At my request, the Genius added the ownership-verification note to the work-authorization form. The forms were largely duplicative, but we filled out both and provided both to AMEX. I filled out all of AppleвЂ™s paperwork and also requested that the Genius fill out the equivalent of the AMEX repair estimate form. Upon arrival, the Genius took the MacBook Air back for inspection and returned after about 10 minutes to confirm that it was, in fact, in need of repair and that there were no signs of damage, misuse, etc. When booking a Genius Bar appointment, include a description of your visitвЂ™s purpose to save some time. When scheduling the appointment online, I included a brief description of the visitвЂ™s purpose, which the Genius said was helpful in speeding up the transaction.

AMEX Assurance Company Repair Estimate Form attached to a second email from AMEX received after initial request for information.

How to get apple care on a computer after purchase